All products that are @60 Editions are identified as such on the product retail page. If for any reason you are not satisfied with your purchase of a 60 Edition, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer.
If you do decide to return your @60 Edition, please follow these instructions:
- 1. Email email@example.com with your order number and specific reason for the return.
- 2. A Return Authorization form will be provided, fill it out, and include it in the return shipment
- 3. Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package.
- 4. Ship it back to us at the following address:
110 W. 40th St.
New York, NY 10018.
We strongly encourage you to return your item via a trackable shipping method. Return shipping costs are the responsibility of the customer.
Works from our Registered Artists
We are unable to accept returns on See Prints and those works of art purchased from one of our registered artists unless that work is damaged due to shipping or packaging. These prints and works are all final sale items, and not available for return unless the item is damaged due to shipping or packaging, in which case, see below. All products that are not @60 Editions, as noted above, are considered works from our registered artists. See Prints are clearly labeled as such on the purchase page.
For Damaged Works
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to firstname.lastname@example.org.
Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. You will receive an email from us within three business days letting you know that your replacement or refund is being processed.
For any additional issues, please contact customer service at email@example.com or call customer service between 10AM – 5PM EST at 212-486-2608.
@60” is a reference to the ideal height to hang art. The center point of each piece of art should be 60" from ground level. If working with a grouping of artworks, pick the center point of the grouping, and that should be 60" from ground level. Got it? Good.